Privacy Notice
This page explains how we handle information you provide when requesting an experience or contacting support. We aim to keep it straightforward and respectful.
What we collect
When you requestWhen you submit a request, we may collect your name, email address, phone number, preferred date, group size, and any messages you include. If you share accessibility notes or special timing details, we use them to respond appropriately to your request.
How we use it
To respond to youWe use your information to review your request, confirm availability, and communicate next steps. We also use it to address support questions you send us.
When we share information
Limited and necessaryWe share the details needed to arrange your experience and respond to your inquiry. We don’t sell your personal information.
Your choices
Email updatesIf you choose to agree to email updates, we’ll use that consent to send booking-related notifications for your request. You can contact support if you want us to stop sending specific notifications.
Questions about privacy?
Contact our support team and we’ll help with questions related to requests, confirmations, or how we handle your information.
Retention
For the purpose of planningWe keep information as long as necessary to manage requests and support communications, and to meet legal obligations. When it’s no longer needed, it is handled according to our retention practices.
Security
Safeguarding inquiriesWe use safeguards designed to protect the information you share during the request process. No system is perfect, but we take protection seriously.